Under review
To keep deliverability high, we place workspaces with abnormal activity ‘under review’.
Stages of review
Section titled “Stages of review”When your workspace is under review, our support team will notify the workspace admins. A workspace can be in one of the following states:
Warned
Section titled “Warned”A warning alert is the first signal that a workspace is under review — usually due to billing or bounce/spam thresholds. Warned workspaces still have full sending access.
If we don’t hear back or see the suggested adjustments, the workspace may be suspended.
Suspended
Section titled “Suspended”If a warned workspace doesn’t make the necessary changes within 72 hours (or before the next 10K emails), it’s suspended. Pending messages pause and API access for creating new messages is disabled.
Deactivated
Section titled “Deactivated”If support determines a suspended workspace is negatively impacting our service, it’s deactivated. Deactivated workspaces can’t send emails, API access is blocked, message queues are deleted, dedicated IPs are deleted, and the workspace is no longer accessible. Associated accounts may also be banned.
Reactivated
Section titled “Reactivated”Once everything is resolved, we reactivate the workspace and queued messages start processing again.